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UBA Unveils ‘Scan To Resolve Complaint’ Portal For Enhanced Customer Experience

UBA Unveils ‘Scan To Resolve Complaint’ Portal For Enhanced Customer Experience

Africa’s Global Bank, United Bank for Africa (UBA) Plc, has unveiled a Quick Response solution, called the ‘Scan to Resolve Complaint’ Portal aimed at enhancing satisfaction and swiftly addressing customers’ disputes.

The innovative platform marks another significant step by the bank to revolutionise customer service and streamline complaint resolution processes.
The ‘Scan to Resolve complaint’ portal is a QR-code,-based portal conceptualised by the bank to proffer timely solutions to customers’-challenges, without them having to visit the bank or branch.
With the portal, a variety of concerns including challenges around failed transactions will be quickly resolved from the comfort of their homes and business places.
UBA’s head of digital Banking, Olukayode Olubiyi, who spoke on the workings and benefits of the ‘Scan and Resolve Complaint’ portal explained that with the platform, difficulties with transactions on the web, Point of sale machines (PoS) and Automated Teller Machines will immediately get immediate responses and be treated within one to three days.
“Our customers are at the heart of our business, that’s why we keep going the extra mile to constantly innovate in a bid to satisfy them. As the name implies, Scan and Resolve Complaint is a solution-driven portal which attends to complaints and issues of customers fast and promptly,” he explained.
He also disclosed that the portal is loaded with many benefits including ease of transactions, adding that “henceforth, customers are only required to scan and log in complaints while each complaint would be integrated into the portal register to make resolution seamless which also reduces customer hassles.”
According to Olubiyi, when these complaints are made, there will be an Instant verification process and notifications will be sent to customers while resolution will commence immediately with the overall aim to satisfy customers.
UBA’s group head, Customer Experience, Michelle Nwoga said the bank is always on the look-out to provide exceptional services to customers and has over time developed various strategies to ensure that its service delivery is continuously upgraded to remain the bank of choice.

“UBA aims to provide the best value possible for its customers through a more interactive, user-friendly interface that will make countless opportunities available for the customers from the comfort of their homes,” she stated.

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