“Tap on My Chest”: First Bank Installs Robot in Branch, Video Interaction With Customer Goes Viral
First Bank of Nigeria has installed a robot representative in one of its branches to attend to its customers A video of a customer interacting with the robot has gone viral on social media, attracting a lot of attention and different reactions Nigerian banks have been making serious efforts to infuse technology into their day-to-day operations
Next time you walk to one of First Bank of Nigeria branches you might not be welcomed by a human being, but by a robot.
A recently released viral video captured a customer engaging with a robot representative offering to assist.
The two-minute video captured at one of First Bank of Nigeria branches in Abuja quickly gained attention on social media.
Banks’ investment in technology Over the years, Nigerian banks have been making significant investments in technology innovation and software. In the first six months of 2022, banks committed over N81.92 billion to Information Technology services.
This marked a 58.69% increase from the N51.62 billion spent by the banks on the same services in the corresponding period of 2021. Furthermore, most Nigerian banks have also introduced chatbots across different platforms to optimise their operations and enhance the customer experience.
Nigerians react to robot customer care
Abeegunde Omo Igbaye wrote:
“End of receptionist and customer care at hand. Robots don’t take annual leave, no pension, no gratuity, no sick leave, no maternity leave, no lateness to work, no need of a car, dressing, medical allowances”
@cryptoneall added: “This is to show that jobs will soon be scarce and People will start losing their jobs to robots”
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